Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I determine the right size for my ensemble?
Each product page features a detailed size guide tailored to the specific silhouette. As our garments are handcrafted, we also offer a 'Custom Size' option where you can provide your specific measurements for a perfect fit.
What is the typical delivery timeline for an order?
Since each piece is meticulously handcrafted to order, domestic deliveries usually take 3 to 4 weeks. International shipping typically arrives within 4 to 6 weeks depending on the complexity of the embroidery.
Do you offer international shipping?
Yes, Sheetal Batra ships globally. Shipping costs and duties are calculated at checkout based on your location and the weight of the items in your cart.
Can I request customizations to a design?
We offer minor customizations such as sleeve length adjustments or color variations on select styles. Please contact our concierge team via WhatsApp or email before placing your order to discuss your requirements.
What is your return and exchange policy?
As our garments are made-to-order, we do not accept returns or exchanges unless the item is received in a damaged condition. In such cases, please notify us within 48 hours of delivery.
How should I care for my Sheetal Batra garments?
To preserve the intricate hand-embroidery and delicate fabrics, we strictly recommend professional dry cleaning only. Store your garments in the provided muslin bags to prevent oxidation of the metal threads.